Completion and Delivery Times
Once an order has been received and processed, we aim to have the item completed within 1 working day. This may take longer during busy periods or due to factors beyond our control. We will keep you informed of any delays via email.
We only deliver to UK mainland. All orders are sent as standard via Royal Mail 2nd class.
We offer exchanges and refunds. Items must be returned to us within 14 days of your receipt of the order to be eligible for an exchange or refund. Items returned beyond this period will not be accepted by us, and will remain your responsibility. All items need to be returned to us in their original condition, in the original packaging, unworn, unwashed, and complete with original labels and tags.
If you are entitled to a refund or exchange, we will only grant you the refund or exchange once the item is returned. Any refund we make will be by the same payment method used to purchase the product. We will only exchange items of equal or lesser value, limited to change of design, size or colour, and subject to availability. We will not be responsible for the payment of any delivery costs or any import or customs duties, taxes, levies or other liabilities that may apply.
Standard postage and packing for UK including Northern Ireland is free.
Here at Caos-K we are here to help as much as we possibly can. Our team is in the office between 9am and 5:30pm Monday – Friday. Between these hours we will respond to all emails and social media direct messages.